Help Desk

Pam: SIUE Help Desk this is Pam. [[Umm... Hi. This is kinda embarrassing but I forgot my password.]] [[Hi Pam, it's LaRhonda. I could use a little help.]]

Pam: You forgot you password? How did you forget your password?! [[Does that really matter? I need help so I called the Help Desk. Can you help me?]] [[Well, you know how they make us change it every semester or it locks us out of our email? Yeah, well I didn't and it locked me out in the middle of a busy day so I changed it really fast and now I don't remember what I changed it to.]] [[Okay, I didn't exectly forget it. I let my TA use my computer and I guess he logged in as me and changed some stuff and now I can't log in.]]

Pam: Oh, hi LaRhonda! How's the new puppy doing? What's his name... Sprinkles? [[Well, he still "sprinkles" on the carpet but other than that he's good.]] [[Um, yeah. Sprinkles.]]

Pam: You don't need to get an attitude. It just seems like a pretty basic mistake for a college professor to make. [[Can you just reset it? Please?]] [[I'm sorry, I wasn't trying to have an attitude. I'm just in a hurry and I really need to get this done. Can you please help me?]]

Pam: Alright, calm down. This happens a lot. Our "security" is really secure ;) so I can just look up what you set it to. All I need is your name, department and Campus ID #. Do you have that on you? [[LaRhonda Wilson. Anthropology Department. 00292737.]] [[Thank you. My name is LaRhonda Wilson and I'm in the Archeology Department.]] [[Sorry, I can give you everything but my Campus ID.]]

Pam: Hah hah, you're working with some real genuises over there, aren't you? I can look it up for you. I just need your name, department and your Campus ID #. [[LaRhonda Wilson. Anthropology Department. 00292737.]] [[Sorry, I can give you everything but my Campus ID.]]

Pam: No, I can't just "reset it please". I don't even know who you are. [[My name is LaRhonda Wilson and I work in the Anthropology Department.]] [[Are you new or something? You're being incredibly rude and not the least bit helpful.]]

Pam: Yeah, tiny puppy bladder plus long hours is just a recipe for disaster, isn't it? I went through the same thing with Dexter when he was a puppy. So how can I help you? [[Okay, this is gonna sound stupid but I lost my password.]] [[Well, I let my TA use my computer the other day and I'm not sure what he did but now I'm locked out.]]

Pam: Everything okay? You sound tired? [[Oh, yeah. Sorry. I've been working extra-long hours on this research project and I'm just beat. Now on top of it all I can't log in to the network.]] [[Yeah, must be. I changed my password and now I can't remember what I changed it to.]]

Pam: Oh no! Okay, I can look it up for you. I just need you to answer a security question. Let me see... Oh, hah hah, what's your pet's name? [[Sprinkles]] [[Spot]]

Pam: Hah hah, you're working with some real genuises over there, aren't you? I'll just look up your UserID and password. You just need to answer the security question. Let's see what is it... Oh, hah hah, what's your pet's name? [[Hah hah, Sprinkles.]] [[Um... Spot?]]

Pam: Your UserID is lwilson and your password is mississippian, both are all lowercase. [[Thanks a bunch, Pam, you're a life-saver! Have a good evening.]]

Pam: Thanks, you too! Chat session ended.

Pam: Oh, I didn't know you had two dogs! [[Oh, yeah. So Sprinkles then?]]

Pam: You too. Chat session ended.

Pam: Thank you. Your UserID is lwilson and your password is mississippian, both are all lowercase. [[Thanks a bunch! Have a good evening.]]

Pam: What?! [[Hah hah, just kidding. It's Sprinkles.]] [[My pet's name, it's Spot. She's a cat.]]

Pam: That's right. So your userID is lwilson and your password is mississippian. Both are all lowercase. [[Thanks a bunch! Have a good evening.]]

Pam: Oh... Hah hah hah. So your userID is lwilson and your password is mississippian, both are all lowercase. [[Thanks a bunch, Pam, you're a life-saver! Have a good evening.]]

Pam: Oh. Do you maybe have two pets? ...A dog maybe? [[Oh, yeah. Hah hah, sorry it's late, I gues I'm a little braindead right now. Sprinkles.]]

Pam: Oh... Hah hah hah. So your userID is lwilson and your password is mississippian, both are all lowercase. [[Thanks a bunch, Pam, you're a life-saver! Have a good evening.]]

Pam: Oh no! This stupid network. I'd LOVE to meet the genuis who put that together! Okay, to start why don't I just look up your login and you can tell me if it's changed? [[That's be great, thank you!]]

Pam: Oh no! Okay, if you can just answer your security question I can look it up for you. What's your pet's name? [[Oh, yeah. So Sprinkles then?]] [[Um... Spot?]]

Pam: So I just need you to answer your security question. What's your pet's name? [[Sprinkles]] [[My pet's name, it's Spot. She's a cat.]]

Pam: Are you sure about that? That's not enough numbers. [[Sorry, I meant 00292737-2.]] [[I'm sorry, Pam. I don't mean to make your job harder but I never memorized my ID number and I'm working from the dig site right now so I don't have my ID card on me.]]

Pam: Well, I can't look it up without your campus ID #. [[I'm sorry, Pam. I don't mean to make your job harder but I never memorized my ID number and I'm working from the dig site right now so I don't have my ID card on me.]] [[Umm... I think it's 009227653?]]

Pam: Sigh. Okay... Give me what you have and I'll see what I can do. [[My name is LaRhonda Wilson and I'm in the Anthropology Department.]] [[Thank you. My name is LaRhonda Wilson and I'm in the Archeology Department.]]

Pam: Okay, let me see... And you said your name is LaRhonda? [[That's right.]] [[Yes. LaRhonda Wilson.]]

Pam: Okay, let me see what I can do with that... Your Campus ID is 000985314. I'll just put that in and... Your userID is lwilson and your password is mississippian. Both are all lowercase. [[Thank you so much, Pam. You're a lifesaver!]]

Pam: ...Are you sure about that? We don't have an archeology department. Who is this? [[No no, I mean I teach the in the archeology program. Maybe they lump that under Anthropology?]] [[Sorry, stupid auto-correct! I meant Anthropology.]]

Pam: You're welcome. Is there anything else I can help you with? [[No, that's it. Have a good evening.]]

Pam: You too. Chat session ended.

Pam: Okay... Larhonda Wilson in the Anthropology dept. Let's see... Your Campus ID is 000985314. I'll just put that in and... Your userID is lwilson and your password is mississippian. Both are all lowercase. [[Thank you so much, Pam. You're a lifesaver!]]

Pam: Do you want me to try Anthropology then? [[Yes, please.]]

Pam: Okay, I see you now. Your Campus ID is 000985314. I'll just put that in and... Your userID is lwilson and your password is mississippian. Both are all lowercase. [[Thank you so much, Pam. You're a lifesaver!]]

Pam: Okay, let me see... And you said your name is LaRhonda? [[That's right.]] [[Yes. LaRhonda Wilson.]]

Pam: No, you're not! At least not according to your Campus ID. Who is this really? [[okay, okay i'm sorry! i'm not her. this is prof. wilson's teaching assistant. i used her computer and i think i locked her out of the network somehow. i'm not sure what happened all i know is the professor's gonna be really mad if she finds out! can you please help me!?!?!]] [[No Pam this IS LaRhonda! I lost my ID card and they haven't issues me a new one yet. I never memorized my ID number so I just guessed. I'm sorry!]]

Pam: You shouldn't have lied to me! I can get you in a lot more trouble, believe me! [[i know i'm sorry. i panicked. can you please just help me? i really can't afford to lose this job!]] [[i'm sorry i tried to lie to you, pam. i just panicked because i don't wanna get fired. you're the only one who can help me, please say you'll help me?!?!?]]

Pam: That makes absolutely NO sense. If you went to Campus Security they would give you a new ID Card and change your credentials immediately. Who is this?! [[Their system was down when I went in and I had a lecture to give so I couldn't wait around. By the time I got back they were closed. I'm GOING to go in on Monday, I swear! Please just help me out.]] [[End chat session.]]

Pam: You're lucky I'm in a good mood. I COULD look up her current UserID and Password for you but if I do you're gonna have to do something for me. [[no, it's okay.. i'll just fess up to the prof.]] [[sure! anything!]]

Pam: Have it your way. Good luck with the job hunt, idoit! Chat session ended.

Pam: Good. I have your phone number now so when I need that favor I'll let you know. Okay, give me a second to look this up... [[thank you so much]]

Pam: Well, whoever you are, I'm sure you'll get this all straightened out when the Police come visit you. I'm reporting you to the Head of Security now. Chat session ended.

Chat session ended.

Pam: Her UserID is lwilson and her Password is mississippian, all lowercase. We'll be in touch. Chat session ended.

Pam: And what's your Campus ID number? [[Umm... I think it's 009227653?]] [[I'm sorry, Pam. I don't mean to make your job harder but I never memorized my ID number and I'm working from the dig site right now so I don't have my ID card on me.]]

Pam: No, I'm not "new or something". [[This is Professor Wilson from the Anthropology Department, I'm good friends with your supervisor and I'm going to be calling and letting her know how completely unprofessional you've been, Pam.]]

Pam: Okay, okay just hold on! I'm sorry. We got off on the wrong foot. Please don't report me! [[How about this? If you look up my UserID and Password right now we can forget all abou this.]] [[Too late. I'm reporting you. (End chat session)]]

Pam: Yes, thank you! Give me just a second... Your userID is lwilson and your Password is mississippian. Both are all lowercase. Is there anything else I can help you with today, Professor Wilson? [[Nope. (End chat session)]]

Chat session ended.

Pam: Alright, I can look up your UserID and Password, I just need your name, department and Camps ID #. [[LaRhonda Wilson. Anthropology Department. 00292737.]] [[Thank you. My name is LaRhonda Wilson and I'm in the Archeology Department.]]